This Privacy Policy explains how Madeform Studio LTD (company number 17493454, 128, City Road, London, EC1V 2NX, United Kingdom) collects and uses your personal data. We are the data controller and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU GDPR.
1. Data we collect
- Contact and order details you submit through our forms: name, email address, phone number, country, company name, store URL and message.
- Customer order data processed on your behalf when we fulfil print-on-demand orders, such as your end customers' names and delivery addresses.
- Billing data needed to issue invoices and record payments.
- Technical data such as IP address, browser type and pages visited, collected through server logs for security purposes.
2. How and why we use your data
- To respond to enquiries and order requests (legitimate interests / steps prior to a contract).
- To provide our Services, issue invoices and fulfil orders (performance of a contract).
- To meet legal, tax and accounting obligations (legal obligation).
- To protect our website against spam and abuse (legitimate interests).
We do not sell your personal data, and we do not use it for automated decision-making.
3. Sharing your data
We share data only where necessary: with our print and fulfilment partners, shipping carriers, email and hosting providers, payment processors and professional advisers. All are bound by confidentiality and data-protection obligations.
4. International transfers
Because we fulfil orders worldwide, data may be transferred outside the UK and EEA, for example to production partners in North America or Australia. Where this happens we use appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.
5. Retention
We keep enquiry data for up to 24 months, and order and billing records for 6 years to meet UK tax requirements. After that, data is securely deleted.
6. Your rights
You have the right to access, correct, delete, restrict or object to the processing of your data, and to data portability. To exercise these rights, email contact@Madeformstudio.uk. You may also complain to the UK Information Commissioner's Office (ico.org.uk).
7. Cookies
We only use strictly necessary cookies. See our Cookie Policy.
8. Contact
For any privacy question, contact us at contact@Madeformstudio.uk, call +44 7472102060, or write to 128, City Road, London, EC1V 2NX, United Kingdom.