We want you to be completely happy with Madeform Studio. This policy explains when and how you can cancel and receive a refund.
1. 14-day cancellation right
You may cancel any subscription or package within 14 days of payment by emailing contact@Madeformstudio.uk. If you cancel within this period:
- Subscriptions: you receive a full refund if you have not yet used the plan to fulfil orders. If you have, we refund the unused portion on a pro-rata basis.
- Packages: you receive a full refund if work has not started. If work has started at your request, we deduct the value of the work already delivered.
2. Custom and personalised work
Original designs, logos, brand guides and other custom creative work that has been delivered to you cannot be refunded, because it is made to your specifications. We offer revision rounds to make sure you are happy before delivery.
3. Product Sample Kit
Sample kits are printed with your own designs and are therefore personalised items. They are refundable only if the products arrive defective, misprinted or damaged.
4. Print-on-demand orders
Because each item is made to order, we do not accept returns for change of mind or wrong size ordered. We will reprint or refund at no cost if an item:
- is misprinted or defective;
- arrives damaged; or
- is lost in transit.
Report the issue within 30 days of delivery with your order number and photos.
5. Subscription periods after 14 days
After the 14-day window, subscription fees for the current period are non-refundable. Since subscriptions do not renew automatically, simply do not pay the renewal invoice if you wish to stop.
6. How refunds are paid
Approved refunds are paid to the original payment method within 14 days of approval.
7. Your statutory rights
This policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or the consumer laws of your country of residence.
Contact
Madeform Studio LTD, 128, City Road, London, EC1V 2NX, United Kingdom. Email contact@Madeformstudio.uk, phone +44 7472102060.